We always want to be there for you as a customer and help you get answers to your questions and concerns about deliveries, products, care, etc. Here you can find answers to our most frequently asked questions.

FREQUENTLY ASKED QUESTIONS

Welcome to our shop at Slussplan 5 in Gamla Stan in Stockholm. We are open at the following times:

Monday to Friday: 11.00 - 18.00
Saturday: 11.30 - 16.30
Sunday: 12.00 - 16.00

Our concept store at Slussplan 5 in Gamla Stan in Stockholm is open during the following hours:

Monday to Friday: 11.00 - 18.00
Saturday: 11.30 - 16.30
Sunday: 12.00 - 16.00

Our third-party warehouse Sun-Com at Hantverkarvägen 31 in Handen is open at the following times:

Weekend free Weekdays 9.00 - 17.00
Saturdays 9.00 - 13.00

All product measurements are available on the respective product page. For furniture, you can also see the dimensions of the packaging in which the goods are delivered.

All our furniture is available in different fabrics and colours. To help you choose, we offer free fabric samples. Fill in our form and choose up to 4 different samples and we will send them to you. To access our fabric sample form, click here.

Our Luca sofa has removable upholstery. On our website you can buy a new upholstery for your Luca sofa. You can easily change your upholstery yourself and you can also dry clean it.

Our other sofas and armchairs with loose seat cushions only have removable covers for these. It is also possible to special order new seat cushion covers by emailing us at [email protected]. Please note that variations in fabrics may occur.

Other upholstered furniture such as armchairs and headboards do not have removable upholstery.

Our cushions, duvets and other retail ranges are delivered to your nearest retailer, normally within 2-3 working days.

Furniture listed on our website as being in stock will be delivered within 5-10 working days, but you will receive a notification after 2-3 working days to schedule your delivery.

Furniture that is not listed on our website as being in stock is made to order and is normally delivered within 6-8 weeks.

Unfortunately, we are unable to keep ordered items in stock for more than 14 days from the date the warehouse receives your order.

After placing the order, you will receive an order confirmation with information about your purchase. When your order is shipped from our warehouse, you will then receive a delivery notification via email or SMS.

If you live in Stockholm or within Mälardalen, carrying aid, assembly and removal of packaging are included. In the rest of Sweden we deliver to the pavement.

If you have chosen to pick up your goods yourself, you do so at Sun-Com at Hantverkarvägen 31 in Handen. You can pick up your item after 2 hours from when you have been notified of the pick-up.

Sun-Com's opening hours are:
Weekend free Weekdays 9.00 - 17.00
Saturdays 9.00 - 13.00

Unfortunately, we cannot hold goods for more than 14 days from the date you have been notified of collection/delivery.

It is important that you, the customer, check the package carefully for damage upon delivery and before signing the delivery note.

We are responsible for any defect or damage to your order that occurs before delivery or during transport.

To create a complaint, please fill in this form.

Our customer service will then contact you as soon as possible.

To create a complaint, please fill in this form.

Our customer service will then contact you as soon as possible.

According to the Distance Selling Act, you have the right to cancel your purchase and return your goods to us within 14 days of receiving them. The goods must be in undamaged condition and in unbroken original packaging. Please note that you as the customer are responsible for the return freight, which will be charged upon refund.

To return your item, please contact us at [email protected] and we will create a return waybill.

Estimated costs for return freight:
Pillows, duvets and other detailed assortment: 59 kr
Sofas, armchairs, carpets and other bulky stock items: 1500 SEK

Please note that the Distance Selling Act does not apply to made-to-order products such as sofas and armchairs.

We have a modular sofa called Lucie. It can be configured to suit all needs: 2-seater, 3-seater, 4-seater, 5-seater, corner sofa, chaise longue, with or without armrests, pouf, etc. The only limit is your imagination. Learn more about our Lucie modules by clicking here.

If you already want to choose a pre-configured Lucie sofa, you can click here instead.

Unfortunately, we don't have any sofa beds in our range, but our sofas are deep and have really soft, lovely cushions that are very comfortable to sleep on.

We use Svea Ekonomi as a payment solution and offer our customers a number of payment methods such as card, invoice, instalment, account, and bank transfer with Trustly.

Unfortunately, we do not accept American Express if you place an order online, but we do in our store.

Read more about our payment terms here.

Our furniture and carpets are sent by home delivery and the shipping costs 1500 SEK. If you live in Stockholm or in the Mälardalen region, this includes towing assistance, assembly and removal of packaging. In the rest of Sweden, we deliver to your doorstep/sidewalk.

You can also choose to pick up your item yourself from our warehouse, which of course costs nothing.

Cushions, duvets and the rest of the retail range are sent to your nearest delivery point and the shipping cost is 59 SEK.

We try to pack our goods as efficiently as possible and have therefore placed the legs inside our furniture during transport.

For our Luca sofas there are legs and screws inside the loose armrest.

For our armchairs and benches, you can find the legs by opening the zipper on the bottom of the product (covered with black fabric).

All our furniture is designed, handmade and manufactured in Poland. Our textiles are of the highest quality and come from Italy.

We always recommend dry cleaning our furniture. More detailed information on care can be found here.

All our furniture (except Luca Original and Luca Grande) is delivered fully assembled.

Luca sofas are delivered with one armrest removed, which needs to be fitted after delivery. Screws, brackets and instructions are included.

Blanca sofas, Carla armchairs and Ester benches are delivered without fitted legs. These are packaged and stored during transport in a compartment in the seat.

Please note that you as a customer will be charged for the return freight and possibly a new freight cost in case you are not at home or for any other reason cannot receive your goods at the agreed time. This also applies if the reason is that our more bulky furniture does not fit into stairwells or through doors. Please measure carefully before ordering.

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