Order information
Once your order has been completed, an order confirmation will be sent to the email address provided at checkout. The email contains information about the order such as invoice address, delivery address, products, prices and shipping cost. If something is wrong with the order, please contact us immediately by email or via our chat on the website.
You must be 18 years of age or have a guardian's approval to order from Melimeli .
Payment
MELIMELI use the payment solution Svea Ekonomi, when paying on the website and by invoice. By submitting your information at checkout, you agree to Svea's general terms and conditions. In case of card payment with VISA/Mastercard, the amount will be charged directly when purchasing in connection with ordering. American Express is not accepted as a card. Invoice is sent out by email the day after order has been received at our warehouse.
The payment time is always at least 14 days from the invoice date. For more information on, for example, late fees and interest, see Svea's payment terms.
Cookies
By law, visitors to a website must be informed that cookies are being used. On MELIMELI's website we use cookies, both own and from third parties. This is to give users access to features that increase the experience for you as a user and that help make the site better. A cookie is a text file that is saved on the computer to facilitate surfing and make it possible to use various functions – for example, what products are in the shopping cart. More information can be obtained on the Swedish Post and Telecom Authority's website.
Unclaimed packages
If goods are not collected, the customer will be charged for delivery, return and inventory costs. Currently, this cost is 2250 SEK. Unclaimed packages do not count as cancellation of purchases. According to Swedish law, MELIMELI always be notified when using the right of withdrawal, complaint, exchange or return of order.
Force Majeure
We accept no responsibility for delays or errors due to circumstances beyond the company's control such as labor dispute, fire, war, government decision and reduced or non-delivery from supplier. Furthermore, no responsibility is taken for any changes to products/product characteristics that have been changed by the respective supplier and other factors beyond our control.
Processing of personal data
Personal data is important for us to be able to deliver high quality furniture and fittings with good service and offer services and offers to our customers.
The personal data provided to MELIMELI's website is treated with the utmost respect. They are only used for intended purposes. Customers' requests regarding the handling of data are respected as far as possible and applicable law allows. We never resell personal data and only share it with the partners we use in order to fulfill our commitments to you as a customer. Partners can be, for example, the payment providers and couriers used to offer the best possible service. Payment is made through established payment solutions from well-known companies that have a strong focus on security. We work to constantly improve our processes and systems so that the processing of personal data remains safe and secure.
When a purchase is made at Melimeli customer agrees that we handle personal data. In this way, we can fulfill our commitments to you as a customer. You can always contact our customer service to find out what personal data we handle, have it corrected or deleted.
Communication
The customer data provided to the MELIMELI used to send relevant information such as contact, maintenance of products, home furnishings, interior design tips and offers via email.
A customer always has the right to withdraw their consent for us to send you newsletters. Communications associated with purchases such as delivery notifications, invoices and similar information cannot be declined. If communication is desired, it is possible to unsubscribe from newsletters at the end of all emails. You can also contact our customer service.
Contact
Melimeli Ab
Lock plan 5
111 30 Stockholm
Org.Number: 559021-7278
E-mail address:
[email protected]
dev.melimelihome.se
Delivery
Furniture made to order will be delivered to our warehouse within 10-12 weeks. If there have been delays in your delivery (without us notifying you), please contact us directly by email or via our chat on the website.
Personal Data Act (PUL)
We do not store customer information for anything other than completion of the order. We comply with the Personal Data Act (PUL). You can always request correction, extracts and that we remove your data from if desired.
Rates
Prices in the store are stated in Swedish kronor (SEK) and all prices are inclusive of 25% VAT.
We reserve the right for price changes due to price changes from suppliers, misprints in the price list and inaccuracies in prices based on incorrect information. We reserve the right to adjust the price.
Product
We reserve the right for any typographical errors on this website as well as the final sale of products. We do not guarantee that the images reflect the exact appearance of the products, as a certain colour difference may occur depending on the display, photo quality and resolution.
Complaint
In accordance with the Consumer Sales Act, the customer has three years' right of complaint from the time the goods are received. Please notify our e-mail address [email protected] or fill out our complaint form as soon as possible. We accept the General Complaints Board (ARN).
Secure connection
The Melimeli website uses so-called "secure pages" where information is sent via encrypted transfer. The certificates to the site are issued by approved vendors such as GlobalSign and DigiCert. The suppliers guarantee that it is the website of E. Svenssons in Lammhult the customer communicates with and that all information transferred is encrypted. Most browsers have icons next to the address bar to indicate whether the site is secure or unsafe. You can also see if a website is safe by checking if the URL starts with https://. If it instead starts with http://, it is an unsafe website.
Dispute
In the event of a dispute, we follow the recommendations of the General Complaints Board (ARN).
Withdrawal
In stock, the customer has a statutory right of withdrawal of 14 days from the receipt of the goods. On order goods, the right of withdrawal applies 14 days from the date the order was placed. The customer has the responsibility to see if the ordered product is stock or order item. In case of withdrawal, the product must be in marketable condition with undamaged packaging. With the support of Swedish law, purchases whose sealing/packaging has been broken cannot be returned, with the exception ofMELIMELI's carpets. In case of broken packaging on carpets, it is the customer's responsibility to ensure that the product is packed so that it can handle the return shipping unharmed.
When using the right of withdrawal, the entire product amount will be refunded, the cost of shipping will not be refunded.
Return due to size
It is the customer's responsibility to find out that ordered product can enter through doorways and any stairs before delivery. MELIMELI disclaims the responsibility to receive returns as a result. The Company is also not liable for any direct or indirect damage or loss that may occur to the customer.
