Below are the terms and conditions of purchase that you accept when you make a purchase with us at melimelihome.se or in our physical store.
General conditions
You must be 18 years old or have parental consent to order from MELIMELI.
Prices
Prices in the shop are stated in Swedish kronor (SEK) and all prices include 25% VAT.
We reserve the right to change prices due to price changes from the supplier, misprints in the price list and inaccuracies in prices based on incorrect information. We reserve the right to adjust the price.
Product information
We reserve the right to make any printing errors on this website and the final sale of products. We do not guarantee that the images reproduce the exact appearance of the products as a certain color difference may occur depending on the monitor, photo quality and resolution.
Ordering information
Once your order has been completed, an order confirmation will be sent to the email address provided at checkout. The order confirmation contains information about the order such as invoice address, delivery address, products, prices and shipping costs. If something is wrong with the order, please contact us immediately by e-mail or by calling us.
E-mail: [email protected]
Tel: 08-280038
Payment
For customers in Sweden, we offer payment solutions via Svea Ekonomi, either by credit card or by invoice. By submitting your information at checkout, you agree to Svea's general terms and conditions.
If you as a customer choose invoice as a payment method, this will be sent out via e-mail the day after the order is received in our warehouse. The payment period is always at least 14 days from the invoice date. For more information on, for example, late fees and interest rates, see Svea's terms of payment.
If you as a customer choose card payment with VISA/Mastercard, the amount is normally debited directly at the time of purchase in connection with the order. If you have placed an order for a made-to-order product, the amount is first reserved when ordering and then deducted when your order is ready for delivery.
Unfortunately, we cannot accept American Express as a card payment at this time.
For customers outside Sweden (Norway, Denmark, Finland, Germany, Spain, France and the Netherlands) we offer card payments with VISA/Mastercard via Stripe as payment provider.
Secure connection
The MELIMELI website uses "secure pages" where information is sent via encrypted transmission. The certificates for the website are issued by approved providers such as GlobalSign and DigiCert. These providers guarantee that it is the website belonging to MELIMELI that the customer is communicating with and that all information transmitted is encrypted. On most browsers, there are symbols next to the address bar that indicate whether the website is secure or insecure. You can also tell if a website is secure by checking if the URL starts with https://. If it starts with http://, it is an insecure website.
Delivery times
Furniture that is in stock is delivered within about 7-10 days from when we book out your order in Sweden, in the rest of Scandinavia it takes about 14 days. Furniture made to order is delivered to our warehouse within 6-8 weeks. If there are delays in your delivery (without us notifying you), please contact us directly by e-mail or by phone.
For our retail range that is in stock, delivery time is approximately 2-7 days from order. You can also choose to pick up your order in our store in Stockholm. Your order will then usually be ready for collection within 2 hours of placing the order and within the store's opening hours.
You can find more information on shipping and returns here.
Right of withdrawal
For stock items, the customer has a statutory right of withdrawal of 14 days from the receipt of the goods. For made-to-order goods, the right of withdrawal applies 14 days from the date the order was placed. The customer is responsible for checking whether the ordered product is a stock item or an order item. In the event of withdrawal, the product must be in saleable condition with undamaged packaging. Based on Swedish law, purchases with broken seals/packaging cannot be returned, with the exception of MELIMELI's rugs. In the case of broken packaging on carpets, it is the customer's responsibility to ensure that the product is packed so that it can be returned undamaged.
When using the right of withdrawal, the full amount of the product is refunded, the cost of shipping and any return shipping is not refunded.
Please note that unclaimed packages or deliveries that cannot be made due to circumstances caused by you as a customer may incur additional charges. You can find more information on fees, shipping and returns here.
Return due to size
It is the customer's responsibility to find out that the ordered product can enter through doorways and possible stairs before delivery. MELIMELI disclaims the responsibility to accept returns because of this. The company is also not responsible for any direct or indirect damage or loss that may occur to the customer.
Complaint
Of course, we want you to be happy with your product and we strive to ensure that no product we manufacture is faulty, substandard or damaged. But sometimes things don't turn out as expected. In accordance with the Consumer Purchase Act, you as a customer have a three-year right of complaint from the date of receipt of the goods. Notify a complaint as soon as possible to our email address [email protected] or fill in our complaint form. We follow the practice of the General Complaints Board (ARN).
Please note that we do not accept claims that can be classified as normal wear and tear. We also do not accept claims based on:
- Conditions caused by improper use or care
- Conditions caused by external factors, such as pilling from other textiles or sun fading due to high levels of direct light.
- Deposits in upholstery material or dry cracks that do not affect functionality or appearance.
Force Majeure
We assume no responsibility for delays or errors due to circumstances beyond the company's control such as labor disputes, fire, war, government decisions and reduced or no delivery from suppliers. Furthermore, no responsibility is taken for any changes to products/product characteristics changed by the respective supplier and other factors beyond our control.
Dispute
In the event of a dispute, we follow the recommendations of the General Complaints Board (ARN).
